Thank you for shopping with Stratix Digital. We strive to deliver high-quality digital services/products. Please read our refund and return policy carefully.
1. Digital Products & Services
Due to the nature of digital products and services (such as website design, digital marketing, software solutions, etc.), all sales are final and non-refundable once the project or service has been initiated or delivered.
2. Eligibility for Refund (if applicable)
Refunds may only be considered under the following circumstances:
- The service/product was not delivered as promised.
- A duplicate payment was made in error.
- A cancellation was requested before the work or service began.
3. Non-Refundable Items
- Services that have already been started or completed.
- Customized digital products, subscriptions, or consultancy hours.
- Fees related to third-party services, plugins, hosting, or domains.
4. Requesting a Refund
To request a refund, please email us at stratixdigital.solutions@gmail.com within 3 days of your purchase. Include your order details and the reason for your request. We will review your request and notify you of the outcome within 5 business days.
5. Return Policy
As we offer digital products/services, there is no physical return applicable.
6. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to ban you from future purchases and take legal action if necessary.